Frequently Asked Questions

Browse our collection, select your preferred abaya and size, then add the item to your cart. Continue to checkout, enter your delivery details, choose an available payment method and confirm your order.

If guest checkout is enabled, you can complete your purchase without creating an account. Creating an account can make future shopping easier by saving your information and order history.

If you need to make a change or request cancellation, please contact us as soon as possible with your order details. Requests may depend on whether your order has already been processed or dispatched.

We recommend checking the measurements provided on our Size Guide before placing your order. Compare your measurements with the relevant size information for the abaya you would like to purchase.

If your measurements fall between sizes, consider the fit and silhouette of the particular design. If you are still unsure, please contact our customer care team before ordering.

The fit can vary from one design to another. Some Elara abayas feature flowing silhouettes, while others have a more structured contemporary shape. Please check the individual product description for specific fit details.

Delivery availability depends on the destination and available courier service. Please enter your complete delivery details at checkout to see the available shipping options for your order.

Delivery times can vary depending on your location, order processing and courier service. Your order confirmation and shipping information will provide the most relevant estimated timeframe.

When tracking is available, shipment information will be provided after your order has been dispatched. If you need help locating your shipment, please contact our customer care team.

Returns and exchanges are subject to our applicable return policy. Please review our Returns & Exchange Policy before requesting a return.

Returned items should meet the requirements stated in our return policy. Please ensure you review the applicable conditions, including the item's condition, before sending it back.

Please contact us as soon as possible with your order number and clear photographs showing the issue. Our customer care team will review the situation and guide you through the next steps.

Our collection may feature different fabrics and finishes depending on the individual design. Please check the product description for the specific fabric and product details.

Care requirements can vary depending on the fabric, embroidery and detailing. Always follow the care instructions supplied with the product and check the product description for any specific recommendations.

Our collections include a variety of modest fashion styles designed for different occasions. Depending on the design, you can find elegant options suitable for everyday wear as well as more refined styles for special occasions.

We make every effort to photograph our products accurately. However, colors can appear slightly different depending on your screen, device settings and lighting conditions.