Returns & Exchange
Your satisfaction matters to us. We want you to feel confident in every Elara purchase, which is why we have created a simple and transparent returns and exchange process.
Shop With Confidence
At Elara Collections, we carefully inspect every piece before it is packed and shipped. If your order arrives with an issue or does not meet the applicable conditions of our return policy, please contact us within the specified return period so our team can assist you.
Returns Made Simple
Please review the following information before requesting a return or exchange.
Return Window
Return requests should be submitted within 7 days of receiving your order, subject to the conditions mentioned below.
Original Condition
Items must be unused, unworn, unwashed and returned in their original condition with tags and packaging intact.
Exchange Available
Eligible items may be exchanged for another size or applicable available item, subject to stock availability.
When Can You Return?
To help us process your request quickly, please make sure your item meets all the applicable requirements.
Item Must Be Unworn
The abaya must not have been worn, washed, altered or used.
Original Tags Attached
All original tags, labels and packaging should remain attached and in their original condition.
Item Must Be Undamaged
The product must not have stains, makeup marks, perfume smell, damage or any signs of use.
Contact Us Within the Return Window
Please contact our customer care team within the applicable return period after receiving your order.
Items That May Not Qualify
For hygiene, quality and customer protection, certain conditions may make an item ineligible for return or exchange.
Need a Different Size?
If your item is eligible for an exchange, follow these simple steps.
Contact Our Team
Contact customer care with your order number and let us know that you would like to request an exchange.
Share the Details
Provide the required information and, where necessary, photographs of the item so our team can review your request.
Receive Your Exchange
Once your request is approved and the replacement is available, we will guide you through the exchange process.
How To Request a Return
Our team is here to make the process as straightforward as possible.
Contact Customer Care
Send us your order number and explain whether you would like to request a return or exchange.
Request Review
Our team will review your request and confirm whether the item meets the applicable return conditions.
Follow Return Instructions
If approved, our team will provide the necessary instructions for returning the item.
Processing
Once the returned item is received and inspected, we will process the applicable return or exchange.
We're Here To Help
If you are unsure whether your order qualifies for a return or exchange, please contact our customer care team before sending your item back.
We are always happy to help you find the best solution for your Elara purchase.